Bouncing88 FAQ — Your questions, answered here

You must be at least 18 years old to register on Bouncing88. Age is verified during KYC using your national ID or passport. Any account found to belong to a minor will be suspended immediately.

No. Each person is allowed only one account. Attempting to open multiple accounts using the same phone number, email, or national ID may result in all accounts being permanently suspended and any balances being forfeited.

An unverified email leaves your account in a restricted state. Email verification is required before you can deposit or play. The verification link sent at registration is valid for 24 hours. If it expires, log in and request a new link.

On the login page and click "Forgot Password?" Enter your registered email or phone number and a reset link will be sent to you. Click the link to set a new password. The reset link is active for 1 hour.

Multiple incorrect password attempts will temporarily lock your account. Wait 15–30 minutes and try again. If the issue persists, contact our Live Chat support — your identity will be verified and your account unlocked.

After logging in, go to Account Settings and look for the 2FA option under the "Security" section. You can set it up via SMS or an authenticator app. With 2FA enabled, you'll need to verify an extra code each time you log in — this keeps your account significantly more secure.

After logging in, go to "Deposit" in your account dashboard. Select your preferred payment method — Mobile Banking or Bank Transfer is available. Enter the amount and follow the on-screen instructions. Once payment is confirmed, your balance is typically updated within a few minutes.

The minimum deposit amount on Bouncing88 varies by payment method. The minimum is generally shown in your account dashboard. New members receive a welcome bonus on their very first deposit.

Deposits are usually reflected in your balance within 1–15 minutes. If it takes longer than 30 minutes, please contact us via live chat with a screenshot of your payment or your transaction reference number. Our team will verify and resolve the issue promptly.

Withdrawal requests are typically processed within 1 to 24 hours. If your KYC verification is incomplete, it may take longer. Mobile Banking withdrawals are usually faster. For your first withdrawal, additional identity verification documents may be required.

KYC (Know Your Customer) verification is required under international regulatory standards and anti-money laundering rules. It keeps your account secure and ensures that only the rightful owner can make withdrawals. Required documents: a copy of your national ID or passport.

Withdrawals can sometimes be cancelled while still in "Pending" status. Once a withdrawal is "Approved" or "Completed," it can no longer be cancelled. If you need to cancel, contact Live Chat support as soon as possible.

Register Complete the process and make your first deposit — the welcome bonus will be credited to your account automatically. Full Terms & Conditions Promotions page Yes. Please read the wagering requirements before using any bonus.

Wagering requirements mean you must place bets a set number of times before you can withdraw bonus funds. For example, a 10x wagering requirement means you must wager a total of BDT 1,000 to withdraw a BDT 100 bonus. Terms vary by bonus — Promotions page View details.

You will find a referral code in your account. When a friend or contact registers using your code and makes their first deposit, you earn a bonus. There is no limit — the more you refer, the more bonuses you receive.

Bouncing88 offers: Live Casino (Blackjack, Roulette, Baccarat), slots, Sports Betting (cricket, football, tennis, and more), fish games, and much more. Casino, Betting and Fish Games page.

Yes! Bouncing88 is fully mobile-friendly. You can play directly from your smartphone browser or download our dedicated mobile app. The app offers faster loading times and push notifications. Download here.

First, check your internet connection. Clear your browser cache and cookies, then reload the page. Try a different browser or device. If the problem continues, contact Live Chat with your device details and a browser screenshot.

You are automatically enrolled in the Bouncing88 VIP program upon registration. Play regularly to earn points and advance through the tiers. Higher tiers unlock exclusive cashback, a personal account manager, and exclusive bonuses. See the VIP page for full details.